Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange or store credit. Please note we do not offer cash refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@thenix.com. Please note that returns will need to be sent to the following address:

THE NIX PALM BEACH
290A South County Road
Palm Beach, FL 33480

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once the items have been inspected, a store credit will be issued to you via email. 

You can always contact us for any return question at info@thenix.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.